Features
Advoco NetPBX® creates new possibilities for resellers to offer their customers a complete business telephony solution that supports the mobile way of working. The users get a personal Internet portal where all features are controlled from that has a strong integration with
Microsoft Office.
Internet Portal
All the switches’ all functions and features are controlled from a personal Internet portal, accessible anywhere on the
Web.
Welcome Greeting (IVR)
All incoming calls receive a friendly, pre-recorded greeting with different alternatives on how to proceed, before being connected.
Presence and Absence Management (PAM)
Incoming calls are re-routed to any other number, based on user-defined schedules.
Outlook Integration
Control all telephony and PAM features through MS Outlook.
Parallel Hunt Groups (PHG)
Incoming calls are routed to all phones in the group, irrespective of location; the first person to pick up gets the call.
Voice Mail
Forward calls to the built in Voice-mail system, on a per-user, pre-defined set of rules.
Auto-attendant
An automated operator informs the caller of the presence and absence information, and will also offer other
alternatives.
Free Seating
Use any phone as extension device, irrespective of location.
Simultaneous Ringing
Incoming personal calls are connected to a number of phones. Answer on the one most appropriate.
Add on features
Automatic Call Distribution
A group of up to five queued calls that all users can participate in. An IVR is part of the ACD.
Mobil Extension
The possibility to use the mobile phone as an integrated extension to the switch for both in- and out-bound calls,
in a ”one-phone” configuration.
Statistics
Reports useful both for the “standard user” as well as the Customer Center manager.
Customer Center
Augment your customer center with advanced IVR, queue pulses, queue position messages, statistics etc.
Operator Work Station
With the Operator Work Station you can quick-search in corporate directory, transfer calls to collegues or other
numbers, management of PAM system and data message management.
